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Terms & Conditions

General Terms & Conditions


Consumer : Anyone entering into a contract, purchasing a product or requesting a service.
Third Party: Network, operator or manufacturer providing services or products.


These terms and conditions (GTC) apply to all contracts produced through Mimobile – Life can be so easy (from now on “Mimobile”) between the consumer and a third party whether contracted online or in store. All consumers must adhere to these terms and conditions unless expressly communicated by Mimobile.

Contractors, service

The transaction is processed through Mimobile. Mimobile work as an intermediate for third party networks and providers. As such, when a contract is formed, any disputes or amendments must be communicated directly to the to the third party network or provider by the consumer.  For more information about Mimobile, see the company information. This email address is being protected from spambots. You need JavaScript enabled to view it.”>You can contact our customer service for questions and queries. Mon-Fri 10:00-18:00 on telephone number + 34 952 197 510 or email


The content on the online shop/website is not a legally binding offer. It represents an online catalog of Mimobiles services and products. All products and services are subject to change at Mimobiles discretion  By clicking the order button, the consumer places a legally binding order. The confirmation of the order is made immediately after placing it. Mimobile reserve the right to modify the price or the content and withdraw, temporarily or permanently, some or all of the Goods or Services available. Mimobile may, at their own discretion, limit, restrict or reject any order the consumer places at any time prior to the contract having been completed. Where this happens, Mimobile will attempt to contact the consumer.

The contract will become active when Mimobile and/or a third-party activates the service or ships the order. Mimobile will accept the consumers order by sending an order confirmation through the store or online shop. If the purchase contains a contract with a third party, the terms and conditions of the contract will apply. Mimobile is under contract as an agent of the mobile operator. If the consumer wishes to amend or cancel a service they must contact the provider directly. Mimobile cannot cancel or amend services on the consumers behalf. All offers by Mimobile as well as the associated documents are not binding and subject to change. Appearance, specifications, and descriptions of the item purchased on the website or in other promotional materials do not constitute a guarantee of goods.


The consumer has 10 days to return an unwanted product sealed and unopened. If the original packaging or device is damaged or unsealed Mimobile are under no obligation to accept the product. All warranty queries must be made directly with the manufacturer. Mimobile, at its discretion, may serve as an intermediary for a nominal charge.
Payment can be made by Credit/Debit Card, Pay Pal or cash (cash in store only)
The money will be taken from your card when the items are shipped.


The consumer can pickup their order in store. The consumer will receive an email when the product is ready for pickup.

Retention of title

The goods remain property of Mimobile or a third party untill payment of the full amount has been received.

Transportation damage

If goods are delivered with obvious damage, the consumer must contact Mimobile immediately. Failure to communicate an issue may jeopardize the consumers legal rights including warranty. If the device is part of a third party package and not directly shipped from Mimobile the consumer should contact the third party directly before contacting Mimobile.


Consumers have a 10-day return policy for faulty products from the moment the consumer receives the device. This does not include any malfunction caused by misuse or accidental damage. Mimobile reserves the right to decline service if the device fails  mechanical inspection.


The consumer can cancel their contract within 7 calendar days without reason.  The consumer must do this in writing (eg letter, fax, email) directly with the service provider. The period begins upon receipt of this notification in writing but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not prior to closing, does not fulfill our obligations.


In the case of an effective cancellation, if the received products are to be returned, Shipping costs due cancellation will not be refund. In deteriorated condition or issue, the consumer will be obliged to pay compensation. This may mean the contractual payment obligations for the period. For damage and deterioration, the consumer must pay compensation only if the use or the deterioration is deemed excessive or caused by misuse or accident. Items are to be returned at the consumers expense and risk. Obligations to reimburse payments must be fulfilled within 30 days. The period begins when the consumer sends the cancellation or the goods with their receipt.

Special Notes

The consumers right of cancellation expires prematurely if the contract is completely fulfilled by both parties at the explicit request of the consumer before they have exercised your right to cancel.

Contract Language

The contract is provided in Spanish.

General Provisions

If any provision of the contract and / or these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.

The contractual relationships are subject to Spanish law. If the customer is a merchant, legal entity under public law or a public law special fund, the exclusive jurisdiction for all disputes arising from the contractual relationship Málaga. This also applies if the customer has no general jurisdiction or has his normal residence after conclusion abroad. Mimobile is entitled to sue the customer in any other jurisdiction. Verbal agreements do not exist.

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