Question 1

Are the products new?

Accepted Answer

Yes, all electronics products are brand new, in original packaging with manufacturer warranty.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping to Spain takes 2-5 business days. Exact delivery time is shown on the product page.

Question 3

What is the returns policy?

Accepted Answer

You have 14 days from receipt to return the product in its original condition, as per Spanish consumer law.

Question 4

Do you ship to other European countries?

Accepted Answer

Yes, we ship to Spain, Portugal, France, Germany, Italy, Netherlands, Belgium and Austria.

Question 5

Do prices include VAT?

Accepted Answer

Yes, all prices include VAT (21%). The price you see is the final price.

Question 6

Do products come with warranty?

Accepted Answer

Yes, all products include the legal 3-year warranty as per EU regulations.

Question 7

Can I track my order?

Accepted Answer

Yes, once shipped you'll receive an email with a tracking number to follow your package.

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