Frequently asked questions

An eSIM is a digital SIM built into your phone. No physical card needed — it activates by scanning a QR code we email you instantly.

Most modern smartphones support eSIM: iPhone XS and later, Samsung Galaxy S20+, Google Pixel 3 and above. See the full list at mimobile.es/esim/compatibilidad.

Instant. After payment you'll receive the QR code by email in under 2 minutes.

Each eSIM is tied to one device. If you switch phones, you'll need a new eSIM.

Most of our eSIM plans are data-only. You can make calls via WhatsApp, Telegram or Skype using the included data.

It depends on the plan. Some allow extensions. If your data runs out, you can purchase a new eSIM for the same destination.

Yes, our eSIMs are designed for travellers. They connect automatically to the local network in your destination country.

Scan the QR code from the email under Settings > Mobile Data > Add Data Plan. You can also enter the codes manually.

Yes, eSIMs can be reinstalled from the same QR code they were installed with. The eSIM must be valid, active and still holding an active data plan.

You can request a refund of any unused eSIM by emailing we@mimobile.es with your order number.

eSIMs are valid for 180 days prior to activation. After activation, the plan is valid for the length purchased. Validity is extended with each top-up.

Every Europe eSIM plan covers the 27 EU countries by default: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Sweden and Spain. Plans labelled 'Europe+' or 'Europe 30+ countries' add destinations such as the UK, Switzerland, Norway, Iceland, Turkey, Albania, Andorra and others. The flags shown on each plan card are those additional countries — EU coverage is always included.

All fiber plans have a minimum commitment: Simyo and Expat require 3 months, MasMovil and HitsMobile require 12 months. Mobile-only plans have no lock-in and can be cancelled at any time.

We offer from 300 Mb to 1 Gbps symmetric depending on the provider and coverage area.

Typically 3-7 business days after order confirmation. A technician will contact you to schedule the appointment.

Yes, number portability is free. We'll ask for your current number, operator and SIM ICCID during the signup process.

Valid DNI or NIE, an IBAN bank account number for direct debit, and a photo of your ID document.

Yes, all providers offer fiber-only plans. Check the 'Fiber Only' tab on our plans page.

Yes, a WiFi router is included with all fiber plans at no extra cost.

Expat plans include pausable fiber: you can temporarily suspend your connection when travelling outside Spain with no penalty.

A valid ID (DNI, NIE or passport) and a Spanish address. Activation is completed online.

Standard shipping takes 1-3 business days. We also offer in-store pickup in Fuengirola.

Yes, number portability is free and completes in 1-2 business days.

Yes, on Simyo and Lebara plans unused data rolls over for 3 months.

Yes, Lebara offers eSIM for instant activation without waiting for physical delivery.

Yes, you can top up from our Recharge section with instant delivery to your phone.

All our SIMs use the 5G/4G networks of major Spanish operators (MasMovil, Orange, Vodafone).

Top-ups are processed instantly. The balance appears on the recipient's phone in under 1 minute.

Yes, we offer international top-ups to 144+ countries with 445+ operators.

We accept credit and debit cards (Visa, Mastercard) processed securely via Paycomet.

The price you see includes our service fee. No hidden charges or surprises at checkout.

If the top-up fails to deliver, the charge is automatically cancelled. You're not charged if delivery fails.

Yes, we support the main Spanish operators: Movistar, Vodafone, Orange, MasMovil, Simyo, Lebara, DigiMobil, Yoigo, Llamaya Azul and You Mobile.

No, you can top up as a guest. You only need the recipient's phone number and a payment method.

Yes, we also offer gift cards for Amazon, Netflix, PlayStation, Xbox, Steam and many more.