Name: Fibra Simyo
Brand: Simyo
Availability: InStock

Question 1

How do I know if there's Simyo fibre coverage at my home?

Accepted Answer

Simyo uses Orange's fibre network, so if Orange has fibre in your street, Simyo normally does too. But it's checked by exact address, not by town: in older buildings the fibre can reach the telecoms room and not make it up to the flats if the ducting is blocked. Send us the address and we'll check before you sign. It costs nothing.

Question 2

What do we think of Simyo fibre?

Accepted Answer

The good: it runs on Orange's network, the mobile line has no lock-in, and on the 100 and 150 GB bundles unused data rolls over for 3 months. What to be clear on beforehand: the fibre carries the 3-month installation commitment, and you need a Spanish contact number. If neither stops you, it's a good fit; if either is a problem, tell us and we'll show you alternatives.

Question 3

Can I add more mobile lines to the bundle?

Accepted Answer

Yes, and it's best done when you sign up. The bundle already includes one line; in the form you can add up to 3 more, each with unlimited calls and the data you choose, at Simyo's additional-line price, from €3/month. Each line can be a new number or a port of the number you already have. If your household needs more than 4 lines, email us and we'll arrange it.

Question 4

What happens if I cancel Simyo fibre?

Accepted Answer

If you've been with them more than 3 months, you just return the router within 45 days of cancelling. If you leave before 3 months, you also pay the prorated installation cost for the days remaining. And if your fibre had the reduced price for also having a Simyo mobile line, removing the mobile line puts the fibre back on its normal price. If you're leaving Spain for a while, tell us before you cancel anything and we'll work out what's best.

Question 5

Can I use my own router instead of the Livebox?

Accepted Answer

Yes. Simyo lets you put the Livebox in bridge mode and connect your own router behind it. Most homes don't need to: the Livebox the installer leaves works fine. It makes sense if you already have a mesh Wi-Fi system set up, or a big house where the Livebox doesn't reach every room.

Question 6

Why does broadband-only have two prices?

Accepted Answer

Because Simyo discounts the fibre if you also have a main contract mobile line with them above a minimum amount. Keep that line and you pay the reduced price; drop it, or take it below that amount, and the fibre goes back to the normal price. The plan card shows the price with a mobile line.

Simyo fibre, explained in English

Fibre + mobile

Fiber 300 Mb + Mobile 150 GB

Fiber 600 Mb + Mobile 100 GB

Fiber 1 Gb + Mobile 100 GB

Broadband only

Fiber 500 Mb

Fiber 1 Gb

Before you sign

Frequently asked questions